Brain Innovation

support portal

Sending Data

To solve a support problem it will sometimes be necessary for us to have a look at your data or you might want to share the data yourself to show us the problem. There are different options available to send us your data.

1. Email attachment

Only usable for small files (preferably below 2MB). It is generally used for sending us screen shots, text-based files (e.g. the protocol) and single Dicom files.

2. File hosting websites

Recently more and more users find their way to free websites where you can just upload data and send the download link to whoever you want. They seem like the fastest and easiest way to share files. The websites differ a bit in maximum allowed file size, speed and ease of use. Here is a list of some good file hosting websites.

3. Share(dot)brainvoyager(dot)com

We also offer users the possibility to upload your data to our nextcloud server. For security reasons you need to create an account to get access to the server. More information about our server and how you can access it please contact us using support(at)brainvoyager(dot)com.

4. Teamviewer / AnyDesk / Zoom

A direct support option that does not require you to upload all your data but that allows us to work together on your own PC are offered via remote sessions. More information from us on how it works can be request using support(at)brainvoyager(dot)com.

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