Sending Data
- Details
- Category: Contact Info
- Last Updated: 28 April 2020
- Published: 03 April 2018
- Hits: 4372
To solve a support problem it will sometimes be necessary for us to have a look at your data or you might want to share the data yourself to show us the problem. There are different options available to send us your data.
1. Email attachment
Only usable for small files (preferably below 2MB). It is generally used for sending us screen shots, text-based files (e.g. the protocol) and single Dicom files.
2. File hosting websites
Recently more and more users find their way to free websites where you can just upload data and send the download link to whoever you want. They seem like the fastest and easiest way to share files. The websites differ a bit in maximum allowed file size, speed and ease of use. Here is a list of some good file hosting websites.
3. Share(dot)brainvoyager(dot)com
We also offer users the possibility to upload your data to our nextcloud server. For security reasons you need to create an account to get access to the server. More information about our server and how you can access it please contact us using support(at)brainvoyager(dot)com.
4. Teamviewer / AnyDesk / Zoom
A direct support option that does not require you to upload all your data but that allows us to work together on your own PC are offered via remote sessions. More information from us on how it works can be request using support(at)brainvoyager(dot)com.